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In order to keep our services up to your standards we have invested in new virtual scheduling software, Power Pet Sitter. We now ask that all clients utilize this software to schedule new appointments and make changes to existing ones. In the past we were able to accept appointment requests and schedule changes by emails, texts, and phone calls. However, the increase in business has brought an overwhelming amount of texts and calls daily, so it is no longer practical to attempt to accommodate all of these changes through so many means of communication. Please be assured that this does not mean we do not want to talk to you; we just want to ensure that no mistakes are made when it comes to your pets. The Power Pet Sitter service helps Gwinnett Pet Watchers to eliminate any scheduling conflicts or miscommunications that may be due to human or technological error.

If you have not already signed up for the Power Pet Sitter service, please do so by clicking here. You can also access this service by visiting the home page of the Gwinnett Pet Watchers’ website and clicking on the ‘New Clients Register’ button. Once you create your account, you will be able to:

• Schedule or make changes to appointments 24 hours a day, 7 days a week
• Update your pet’s profile at your leisure, even if you forget to do so before you head out of town – this means no more worrying, “Did I remember to tell Robin that Fido takes a new medicine with his evening meal?”
• Instantly find out what each service costs before being receiving a bill

One thing that makes Gwinnett Pet Watchers stand apart from other pet sitting companies is our flexible schedule and ability to accommodate last minute changes. We want to keep that flexibility, but do so while knowing that the new scheduling software provides us with a safety net to make sure that no pet falls between the cracks. We understand that from time to time everyone has last minute emergencies and schedule changes, and we will make sure you are taken care of when these instances occur. This means that last minute emergency schedule changes will continue to be accommodated via phone call and/or text message. If direct calls and texts are used only for emergency situations, it will be more workable for us. If you must make a change by text or phone call we ask that you please follow up with an email restating the change as soon as you are able. Please note that we will still be sending daily text message updates to those clients who like receiving them.

Do not hesitate to contact me with any questions or concerns. Thank you for understanding!

Best,
Robin Taylor

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